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Shipping Policy

At Tinymind Labs, we are committed to ensuring that your products and services are delivered to you in a timely and reliable manner. This Shipping Policy outlines the terms and conditions under which we deliver physical goods (robotics kits, parts, devices) and provide access to our digital services (workshops, courses, and training). By purchasing from us, you agree to the following terms:

1. Order Processing

  • All physical product orders are processed within 2–4 business days of receiving payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • For workshop/event registrations and digital courses, confirmation emails with access details are sent within 24 hours of successful payment.

2. Shipping Methods & Delivery Timelines

  • We use trusted courier partners  for domestic deliveries across India.

  • Standard delivery time is 5–10 business days depending on your location. Remote and rural areas may take longer.

  • International shipping is available on select products. Delivery timelines vary by country and customs clearance.

3. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout and displayed before you confirm your order.

  • Free shipping may be offered on select promotional campaigns or minimum purchase thresholds.

4. Order Tracking

  • Once your order is shipped, a tracking ID and courier details will be sent to your registered email/phone.

  • Customers can track their order status directly through the courier’s website or via our support team.

5. Damaged, Lost, or Delayed Shipments

  • Tinymind Labs is not liable for delays caused by courier services, weather, or unforeseen circumstances.

  • If your product arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery at support@tinymind.in with proof (photos/videos).

  • In case of lost or undelivered packages, we will investigate with the courier partner and provide a replacement or refund as per our Refund & Cancellation Policy.

6. Customs, Duties & Taxes (International Orders)

  • For international orders, customers are responsible for any applicable customs duties, VAT, or local import taxes.

  • Tinymind Labs is not responsible for delays or additional charges caused by customs clearance.

7. Cancellation of Shipped Orders

  • Once an order has been shipped, it cannot be cancelled. You may request a return or replacement under our Refund & Cancellation Policy.

  • Workshop/event registrations are non-shippable digital services and cancellations must be made through contact@tinymind.in.

8. Contact Information

For any shipping-related queries, please reach us at:
📧 support@tinymind.in
 

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